FAQs

Frequently asked questions

1. What products does Maroc Artisan offer?

Maroc Artisan offers a diverse range of handcrafted Moroccan products, including carpets, textiles, leather goods, furniture, and lighting.

2. How can I place an order?

You can easily place an order by selecting your desired items on the Maroc Artisan website and following the checkout process.

3. What payment methods are accepted?

Maroc Artisan accepts various payment methods, including credit/debit cards and other secure online payment options.

4. Is international shipping available?

Yes, Maroc Artisan offers international shipping. Customers in Europe and America can enjoy our products delivered to their doorstep.

5. What is the return policy?

The Maroc Artisan return policy allows you to return products within 30 days of receipt. Please refer to the Returns & Exchanges page for more details.

6. How can I track my order?

Once your order is shipped, you will receive a tracking number via email from Maroc Artisan to monitor the delivery status.

7. Are the products handmade?

Yes, all Maroc Artisan products are handcrafted by skilled artisans in Morocco, ensuring a unique and authentic touch.

8. Can I customize a product?

At this time, Maroc Artisan does not offer customization services. However, we continually update our product offerings to meet diverse preferences.

9. Do you offer gift wrapping?

Yes, Maroc Artisan provides gift wrapping services. You can select this option during the checkout process.

10. What is the shipping cost?

Shipping costs for Maroc Artisan vary based on your location and the weight of your order. You can view the shipping cost during the checkout process.

11. How do I contact customer support?

You can reach the Maroc Artisan customer support team through the Contact Us page on our website or via : 
contact@marocartisan.com
support@marocartisan.com.

12. Are there promotions or discounts available?

Yes, Maroc Artisan occasionally offers promotions and discounts. Stay updated by subscribing to our newsletter.

13. Are my personal details secure?

Yes, Maroc Artisan prioritizes the security of your personal information. Please refer to our Privacy Policy for more details on data protection.

14. How can I stay informed about new arrivals?

Stay connected with Maroc Artisan by subscribing to our newsletter and following us on social media to receive updates on new arrivals, promotions, and more.

Still Have Questions?

If your question hasn't been answered or if you need more assistance, we're here for you! Our dedicated customer support team is ready to help. Don't hesitate to reach out; we value your inquiries. Visit our Contact Us page to send us a message. Your satisfaction is our top priority, and we look forward to hearing from you.

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