Return and Exchange Policy
Last Updated: January 31, 2024
At MarocArtisan, we are committed to providing high-quality products and ensuring a satisfying shopping experience for all our customers worldwide. If for any reason you are not completely satisfied with your purchase, we offer a simple and transparent return and exchange process in compliance with international standards.
1. Return Period
1.1 Return Limit
You have 14 days from the receipt of your order to return or exchange your items. After this period, we will not be able to accept any returns or exchanges.
1.2 Return Conditions
For a return to be accepted, the item must be in its original condition, unused, undamaged, and in its original packaging (if applicable). Please provide proof of purchase, such as an invoice or order confirmation.
2. Return Process
2.1 Initiating a Return
To initiate a return, please contact our customer service at contact@marocartisan.com with your order number and details of the products you wish to return.
2.2 Return via Carrier
Once your request is approved, you will receive instructions on how to return the item. Return shipping fees are your responsibility, except in cases where the product is defective or an error has been made on our part.
2.3 Defective or Incorrect Products
If you receive a defective or incorrect product, we will cover the return shipping costs and arrange for an exchange or a full refund, according to your preference. Please notify us of any defective products within 5 business days of receiving your order.
3. Exchanges
3.1 Product Exchange
Exchanges are accepted under the same conditions outlined above. If you wish to exchange an item for a different size, color, or model, please contact our customer service within 14 days of receiving your order.
3.2 Product Availability
Exchanges are subject to stock availability. If the item you wish to exchange is unavailable, we will offer you a refund or store credit for a future purchase.
4. Refunds
4.1 Refund Process
Once the returned item has been inspected, we will process your refund within 10 to 15 business days, using the same payment method originally used for the purchase.
4.2 Shipping Fees
Initial shipping fees are non-refundable, except in cases where the product is defective or an error has been made on our part.
5. Non-Returnable Items
Certain items are non-returnable due to hygiene or customization reasons. These include, but are not limited to:
- Customized or made-to-order items
- Items that have been worn or used
- Promotional, discounted, or clearance products (subject to applicable regulations in your country)
6. International Policy
6.1 International Shipping
We ship our products worldwide. If you make a purchase outside your country of origin, please ensure you comply with your local laws regarding returns and exchanges. Return shipping fees for international orders are your responsibility.
6.2 Customs Duties and Taxes
International returns or exchanges may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. These fees are non-refundable.
7. Additional Conditions
7.1 Damaged Items Upon Delivery
If your order arrives damaged, please inform us immediately. We will do our best to resolve the issue, which may include a replacement or a refund.
7.2 Claims
If you are not satisfied with the proposed return or exchange solution, please contact our customer service to discuss your concerns.
8. Customer Service
If you have any questions regarding our Return and Exchange Policy, please do not hesitate to contact our customer service at contact@marocartisan.com.
