Maroc Artisan - Refund and Returns Policy
Your Satisfaction, Our Commitment
At Maroc Artisan, we want you to be delighted with your purchases. Our Refund and Returns Policy is crafted to ensure fairness, transparency, and your peace of mind.
1. Returns
1.1 Unopened and Unused Products
If you receive a product that you haven’t opened or used and it doesn’t meet your expectations, you can return it within [number] days of delivery for a full refund. Please ensure the product is in its original packaging.
1.2 Damaged or Defective Products
In the unfortunate event that you receive a damaged or defective item, contact us immediately. We will arrange for a return or replacement at no additional cost to you.
2. Refunds
2.1 Eligibility
To be eligible for a refund, your item must be in the same condition as you received it, and it must be returned within [number] days of delivery.
2.2 Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 30 days.
3. Exchanges
If you receive a product and would like to exchange it for another item, please contact us. We will guide you through the process to ensure a smooth exchange.
4. Return Shipping
4.1 Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.
4.2 Shipping Address
To initiate a return, please contact us for the correct shipping address and return instructions.
5. Any Questions?
If you have any questions or need further clarification on our Refund and Returns Policy, we’re here to assist you. Feel free to reach out with any inquiries. Your satisfaction is our priority.
Your trust in Maroc Artisan is highly valued, and we are committed to making your shopping experience exceptional.
