General Terms and Conditions of Sale

 

1. Objective

These General Conditions of Sale (“GCS”) establish the rights and responsibilities of all parties involved in the sale of authentic artisanal products—including genuine leather goods, pottery, copperware, Berber carpets, and other handmade items—available on Marocartisan.com.

2. Products

Authenticity & Craftsmanship

Our products are crafted by skilled artisans using traditional methods, ensuring authenticity and cultural heritage preservation.

Uniqueness

Each item is individually handcrafted, meaning slight variations in color, texture, and patterns may occur, adding to its uniqueness and charm.

Quality Assurance

We are committed to offering premium-quality products made from authentic materials, including genuine leather, copper, pottery, and handwoven Berber rugs.

3. Orders & Confirmation

3.1 Ordering Process

  • Eligibility: Customers must be at least 18 years old and provide accurate, complete information when placing an order.
  • Product Selection: Choose your desired items and add them to the shopping cart.

3.2 Order Confirmation

  • Validation: After placing an order, you will receive a confirmation email detailing your purchase, including item descriptions and prices.

4. Pricing & Payment

4.1 Pricing

  • Currency Display: Prices are listed in Euros (€) and US Dollars ($).
  • Taxation:
    • For EU customers, prices include VAT unless otherwise stated.
    • For non-EU customers, additional taxes or import duties may apply based on local regulations.

4.2 Payment Methods

  • Accepted Payments: We accept credit/debit cards, bank transfers, and other secure online payment methods.
  • Immediate Payment Requirement: Full payment is required at the time of order placement.

5. Shipping & Delivery

5.1 Delivery Areas

  • Global Shipping: We offer international shipping to multiple destinations worldwide.
  • Shipping Fees: Where indicated, shipping is free; otherwise, applicable charges will be displayed at checkout.

5.2 Delivery Timeframes

  • Delivery times vary by destination.
  • For international orders, expect delivery within 5–15 business days, subject to carrier and location.

5.3 Shipping Costs

  • Fees, if applicable, are calculated at checkout and displayed before order confirmation.

5.4 Delivery Responsibility

  • Accurate Address: Customers must provide a complete and correct shipping address.
  • Liability Limitation: We are not responsible for delays due to postal services or customs procedures.

6. Returns & Refunds

6.1 Return Policy

  • Return Window: Customers have 14 days from the date of receipt to initiate a return.
  • Return Conditions: Items must be unused, undamaged, and in their original packaging.

6.2 Refunds

  • Processing: Once received and inspected, refunds will be processed excluding shipping fees.
  • Refund Method: Refunds will be issued via the original payment method.

7. Liability & Compliance

  • Commitment to Quality: We ensure our products meet high standards and comply with international regulations.
  • Limitations: We are not liable for errors in order transmission, website inaccuracies, damages caused by third parties, or unforeseen circumstances.

8. Intellectual Property

All content on Marocartisan.com, including images, text, and logos, is protected by intellectual property laws. Unauthorized reproduction or use is strictly prohibited.

9. Data Protection

9.1 Data Collection

  • Information Collected: Personal data is collected for order processing and communication.
  • Usage: This information is used solely for transaction fulfillment and promotional updates.

9.2 Confidentiality & Security

  • Privacy Commitment: Customer data is protected under our strict Privacy Policy.
  • Secure Transactions: All payment details are processed using advanced encryption technologies.

10. Governing Law & Dispute Resolution

10.1 Legal Jurisdiction

These GCS are governed by Moroccan law, irrespective of conflict-of-law principles.

10.2 Dispute Resolution

  • Amicable Resolution: Customers are encouraged to contact our customer service to resolve disputes amicably.
  • Legal Proceedings: If an agreement cannot be reached, disputes will be settled in Moroccan courts.

11. Modifications to Terms

We reserve the right to modify these GCS at any time. Changes take immediate effect upon publication on our website.

12. Company Information

Morocco Artisan
Head Office: 33 Sbitryine Medina, Fes
RC: 103806
ICE: 002635566009983
Tax ID: 14700199
Email: contact@marocartisan.com